Terms and conditions of use

Terms and Conditions

Welcome to The Knitting Box!
These terms and conditions set out the rules for using The Knitting Box website, available at theknittingbox.pl.
By accessing the Website, the User accepts these terms. If you do not agree with these terms, you should leave The Knitting Box website.

I. BASIC DEFINITIONS

For the purposes of these terms and conditions, the following definitions shall apply:
a) Online Store – the store operating at www.theknittingbox.pl
b) Seller – The Knitting Box Civil Law Partnership, Jolanta Dudek, Simon Fiastre,
Ul. Kopernika 16, unit 21, NIP: 9571187976, REGON: 541656010; e-mail: contact@theknittingbox.pl
c) Buyer – a natural person with full legal capacity or a legal entity.
d) Consumer – according to Article 221 of the Civil Code: a natural person making a legal transaction with the Seller not directly related to their business or professional activity.
e) User – a person using the Store's website, browsing it, posting comments and reviews in the dedicated section.
f) Sales Agreement – a contract for the sale of a Product listed on the Online Store’s website, concluded between the Buyer and the Seller via the Online Store.
g) Goods – a physical product purchased by the Buyer via the Online Store, i.e. The Knitting Box knitting organizer. The Seller also allows the purchase of other knitting accessories.
h) Order – the Buyer’s declaration of intent submitted via the Online Store specifying the type and quantity of Goods available in the Store’s assortment at the time of placing the order, the payment method, delivery method, place of delivery, and the Buyer’s details.
i) Order Form – a form enabling the placement and execution of an Order by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including the delivery and payment methods.
j) Order Fulfillment Time – the period in which the Order placed by the Buyer will be produced, completed, packed, and handed over by the Seller to the selected delivery method.
k) Business Day – one day from Monday to Friday, excluding public holidays.
l) Consumer Rights Act, Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended).

II. GENERAL PROVISIONS

The Seller declares that the goods comply with the contract, and their description on the website reflects the actual condition.
The Buyer may read the Terms and Conditions, which are available in the website footer. The Seller also allows reading the Terms and Conditions at the ordering stage.
Acceptance of these Terms and Conditions is required to process an order.
Concluding a Sales Agreement via the Order Form and accepting the Terms and Conditions entails the obligation to pay for the ordered Goods.
When finalizing an order, the Buyer agrees to the collection and processing of personal data by the Seller, as defined by the Personal Data Protection Act.
The Seller complies with personal data protection regulations in accordance with the Personal Data Protection Act (consolidated text: Journal of Laws 2015, item 2135, as amended), and EU Regulation 2016/679 (GDPR). The Buyer agrees to the collection, storage, and processing of their personal data solely for the purpose of order fulfillment.
The Seller is the administrator of the Buyer’s personal data.
The Buyer’s personal data is processed for order processing and may be shared with other entities only as required by law or for the order’s fulfillment.
The rules for collecting, processing, and protecting personal data and the use of Cookies are defined in the “Privacy Policy” of the Online Store.
The Buyer has the right to:
a) supervise and control the processing of personal data held by the Seller;
b) obtain comprehensive information as to whether such data is processed by the Seller;
c) determine who is the administrator of the data and obtain their address and company name (or full name and address in case of a natural person);
d) obtain information on the purpose, scope, manner, and time of data processing;
e) obtain the content of this data in an understandable form;
f) know the source of the data concerning them, unless the administrator is obliged to keep such sources confidential;
g) request supplementing, updating, correcting, temporarily suspending, or deleting personal data if it is incomplete, outdated, incorrect, or collected unlawfully, or if it is no longer necessary for the purposes for which it was collected.
The Buyer has the right to access, correct, and request deletion of their processed personal data. The data administrator is required to supplement, update, correct, suspend, or permanently cease processing or delete the data upon request, unless another legal provision stipulates otherwise.
If the Buyer subscribes to the Newsletter, the Seller also provides an electronic service consisting of sending emails with information about news, promotions, products, or services. Subscription is done by completing and submitting the Newsletter subscription form or checking the relevant checkbox during order placement. The Buyer may unsubscribe from the Newsletter at any time by clicking the unsubscribe button in any Newsletter message or by sending an appropriate request to the Seller.
All product prices listed on the Polish version of the Online Store are in Polish zloty (PLN), are gross prices, and do not include delivery costs.
Delivery costs are added at the stage where the Buyer chooses the method of delivery for the ordered Goods.

III. TERMS OF SERVICE

The prerequisite for entering into a contract is filling in the online order form to conclude a sales contract. This is voluntary.
No special technical conditions are required to use the Store—an internet connection, standard operating system, standard web browser, and active email address are sufficient.
The Buyer cannot make purchases anonymously or under a pseudonym.
Orders can be placed electronically 24/7.
Orders can be placed as a registered Buyer or as a guest.
When finalizing the purchase, the Buyer must check the option: “I consent to the processing of my personal data contained in the order form for the purpose and to the extent necessary to process the order.” Providing this consent is necessary to conclude the contract. Providing personal data is necessary to place an order; failure to provide it is equivalent to not concluding the contract.

IV. TERMS OF CONTRACT

The contract is valid and binding upon the Buyer filling out the order form on the website, providing the data necessary for the order’s fulfillment: quantity, Buyer’s details, delivery address, and payment method, according to the instructions and information displayed on the site and contained in these Terms and Conditions.
Orders can be placed via the form available on the Store's website (Buyer's cart).
Providing true and correct data is a condition for processing the order. The Store confirms the order by sending a message to the email address provided by the Buyer during order placement, describing the subject of the order.
Registration of a Buyer Account in the Online Store is voluntary and free of charge.
The order confirmation message includes all previously agreed terms of the sales contract, i.e., the quantity and type of Goods ordered and the total price including delivery costs.

V. ORDER FULFILLMENT

Orders are processed in the order they are received.
The order fulfillment time for a single Buyer is up to 30 business days from the date the order is placed. This time includes production, completion, packing, and dispatching the order to the courier. Delivery time depends on the chosen delivery method and may vary.
In case of pre-orders of new products or during periods of high order volume, the Seller reserves the right to extend the order fulfillment time, maintaining the order of processing.
If it is not possible to fulfill the order within the time specified above, the Seller will promptly contact the Buyer to arrange another fulfillment date or delivery method.

VI. DELIVERY

Goods are delivered via InPost Parcel Locker 24/7 or a courier service.
Ordered Goods are delivered to the selected Parcel Locker or directly to the address provided by the Buyer in the online order form, as confirmed by the Buyer as the shipping address during the order process.
Goods are always packed to prevent damage, loss, or destruction during transport.
Delivery costs are given during the online ordering process. The cost depends on the destination country, quantity and weight of the Goods, and the shipping method chosen.

VII. PAYMENT METHODS

The Seller provides secure payment for ordered Goods by online transfer, credit card (Visa, Visa Electron, MasterCard, Maestro), or PayPal via the Przelewy24 payment service.
The transaction intermediary is PayPro SA, based in Poznań, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda, VIII Commercial Division of the National Court Register under number KRS 0000347935, NIP 7792369887, with share capital of PLN 5,476,300.00, fully paid up, entered into the register of national payment institutions by the Financial Supervision Commission under number UKNF IP24/2014.
The Seller documents the sale of Goods in accordance with the Buyer’s request.

VIII. WARRANTY

Delivery of Goods under the warranty for defects is at the Seller’s expense.
A physical defect means non-compliance of the Goods with the contract. In particular, the Goods are non-compliant if:
a) they lack properties they should have due to the contract or purpose;
b) they lack properties assured by the Seller, including by sample or pattern;
c) they are unsuitable for the purpose communicated by the Buyer to the Seller upon contract conclusion and the Seller did not raise objections;
d) they were delivered incomplete. Presumption of non-conformity with the contract is 2 years.
Notification of defects should be sent by email to the Seller.
If necessary to properly assess physical defects, the product should be delivered to the Seller. The Seller has 14 calendar days to respond upon receipt of the Goods. Failure to respond within this period is tantamount to acceptance of the complaint.
In the case of the first complaint, the Buyer can expect repair or replacement of the Goods. Only if the Seller refuses to remove the defect or replace the product, the Consumer will gain the right to withdraw from the contract.
The Seller covers the costs of removing defects and exchanging Goods for new ones.

IX. WITHDRAWAL

According to the law, the Buyer (under Art. 27 of the Act of 30 May 2014 on Consumer Rights) has the right to withdraw from a distance contract without giving any reason.
The right of withdrawal applies within 14 calendar days from the day the Goods are received by the Buyer or a third party indicated by them other than the carrier.
Upon withdrawal, the contract is considered not concluded, and both parties are obliged to return what they received, in an unchanged state, immediately and no later than within fourteen days.
The Buyer may withdraw from the contract by sending a written statement via email to the Seller.
The Seller will promptly confirm receipt of the withdrawal statement and inform the Buyer about further procedures, including the return of Goods and answering any questions.
The Buyer must return the Goods to the Seller, in an undamaged state, no later than 14 calendar days from the date of withdrawal. The Goods should be delivered to the address agreed upon with the Seller.
The Seller will promptly, but no later than 14 calendar days from receipt of the withdrawal statement, return all payments received from the Buyer. The Seller will refund the payment using the same payment method as used by the Buyer, unless the Buyer explicitly agrees to another refund method without incurring any costs.
The Seller may withhold the refund until they have received the Goods back or proof of their return, whichever occurs first.
The Buyer bears only the direct costs of returning the Goods.
If the Seller finds evidence of use of the Goods beyond what is necessary to determine the nature, characteristics, and functioning of the Goods, the Buyer may be charged additional costs due to a reduction in the value of the Goods.
The right of withdrawal does not apply to contracts specified in Article 38 of the Act of 30 May 2014 on Consumer Rights.

X. COMPLAINTS

To correctly submit a complaint, the Buyer should provide their data (name and surname or company name, address, and email address), the subject of the complaint, order number, and the reason for the complaint.
In the case of the first complaint, the Buyer can expect repair or replacement of the Goods. Only if the Seller refuses to remove the defect or replace the product, the Consumer will gain the right to withdraw from the contract.
The Seller is obliged to respond to the complaint within 14 days of receipt. If the Seller does not respond within this period, the complaint is considered accepted. The response is sent electronically to the Buyer’s email address.

XI. COOKIES

The Website uses cookies to personalize the online experience of its visitors. By accessing The Knitting Box, you consent to the use of required cookies.
A cookie is a text file placed on the User’s hard drive by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to a User and can only be read by a web server in the domain that issued the cookie.
Cookies may be used to collect, store, and track information for statistical or marketing purposes related to operating our Website. The User has the right to accept or decline optional cookies. Some cookies are necessary for the proper functioning of the Website. Such cookies do not require consent, as they are always active. Please note that by accepting required cookies, you also accept third-party cookies that may be used by other entities when using their services on our Website.

XII. LICENSE

Unless otherwise stated, The Knitting Box or its licensors own the intellectual property rights for all material on The Knitting Box website. All intellectual property rights are reserved. Users may access material from The Knitting Box for their own personal use subject to restrictions set in these terms and conditions.
You must not:
• Copy or republish material from The Knitting Box website;
• Sell, rent, or sub-license material from The Knitting Box website;
• Reproduce, duplicate, or copy material from The Knitting Box website;
• Redistribute content from The Knitting Box website.
Users may post and exchange opinions and information in certain areas of the website. The Knitting Box does not filter, edit, publish, or review comments prior to their appearance on the website. Comments do not reflect the views and opinions of The Knitting Box, its agents, or affiliates. Comments reflect the views and opinions of the person who posts them. To the extent permitted by applicable laws, The Knitting Box shall not be liable for the Comments or for any liability, damages, or expenses caused or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
The Knitting Box reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or cause a breach of these Terms and Conditions.
By posting Comments, the User warrants and represents that:
• They are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not infringe any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material or material which is an invasion of privacy;
• The Comments will not be used to solicit or promote business or custom or present commercial or unlawful activities.
By posting Comments, the User grants The Knitting Box a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of their Comments in any and all forms, formats, or media.

XIII. FINAL PROVISIONS

The Seller reserves the right to make changes to these Terms and Conditions. The version in force at the date of contract conclusion shall apply to contracts concluded before the change.
These Terms and Conditions are effective from June 5, 2025.