In accordance with the provisions of the law, pursuant to Article 27 of the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended), on Consumer Rights, the Buyer has the right to withdraw from a distance contract without providing a reason.
2. The right to withdraw from the contract is available to the Buyer for a period of 14 calendar days from the moment of receiving the Goods by the Buyer or a third party indicated by them, other than the carrier.
3. When a Buyer who is a Consumer withdraws from the contract, the contract is considered as not concluded, and the Consumer is then released from all obligations. That which the parties have mutually provided shall be returned in an unchanged state. The return should take place immediately, no later than within fourteen days.
4. The Buyer may withdraw from the contract by sending a written statement electronically to the Seller's email address.
5. The Seller will promptly acknowledge receipt of the Consumer's statement of withdrawal from the contract and will duly inform the Buyer of further proceedings, including the method of returning the Goods and will answer any questions.
6. The Buyer has an obligation to promptly, within a period not exceeding 14 calendar days from the day of withdrawal from the contract, return the Goods to the Seller in an undamaged state. The Goods should be delivered to the address agreed upon with the Seller.
7. The Seller will promptly, within a period not exceeding 14 calendar days from the day of receiving the Consumer's statement of withdrawal from the contract, refund all payments received from them. The Seller will perform the refund using the same method of payment used by the Buyer, unless the Buyer has explicitly agreed to a different refund method that does not incur any costs.
8. The Seller may withhold the refund of received payments, including the cost of delivering the goods, until the Goods are returned or until the Buyer provides proof/confirmation of sending it back, depending on which event occurs earlier.
10. The Buyer bears only the direct costs of returning the Goods.
11. If the Seller finds traces of use of the Goods indicating that the Buyer has used the Goods in a manner exceeding what is necessary to determine the nature, characteristics, and functioning of the Goods, the Seller may charge the Buyer additional costs related to the reduced value of the Goods.
13. The right to withdraw from the contract does not apply to the Buyer with respect to contracts specified in Article 38 of the Act of May 30, 2014, on Consumer Rights.
COMPLAINTS
1. In order to submit a complaint properly, the Buyer should provide their details such as: first name and last name or company name, residential address or company headquarters address, and email address, subject of the complaint, order number, and indicate the reason for the complaint.
2. In the case of the first complaint, the Buyer may expect either the repair of the goods or an exchange. Only when the entrepreneur refuses to rectify the defect or exchange, the consumer will have the right to withdraw from the contract.
4. The Seller is obligated to respond to a consumer's complaint within 14 days from the date of its receipt. If the Seller has not responded to the complaint within the aforementioned period, the complaint is considered accepted. The entrepreneur shall send the consumer an electronic response to the complaint to the email address provided by them.